Caro Space

Through the CPD II journey, I have attained better presentation and writing skills. Opportunities were given in class to express ourselves and step out of our comfort zone. Communication skills were improved through working with a new group of peers and interacting with people of a different personality in the class.  Furthermore, Critical thinking skills were obtained through the questions and answers session after each of our presentations. The mock presentation also helped to build my confidence level and to be a natural speaker in front of the class. I can eventually further improve my communication skills by being more engaging during my presentations. This can be practiced by asking relevant questions that are presented, as well as communicating with the audience using good eye contact.  My showcase reflection will be about Group 1 - GoldHeart, consisting of Sandy, Amanda, Charis, and Eunice.  GoldHeart did well in giving the audience an in-depth overview of the defi

I have completed both "Handle Face-to-Face Interview" as well as " Present Effectively" modules on Skills on Wheels with a close to perfect score. It is important to know how to handle face-to-face interviews in this competitive and robust industry.  In addition, to be in line with my first blog post about how I would like to improve on my writing and presentation skills, I have chosen "Present Effectively" to end off my CPD II Journey. Module 1: Handle Face-to-Face Interview The module on Handle Face-to-Face Interview has equipped me with the skills to prepare for a formal interview with my IWSP company.  Before attending CPD and skills on wheels portal, I always believe that having research on the company and job scope is enough to prepare for the interview session. However, after going through the iSimulation programme, I have picked up specific theories on why is it also important to research on the industry as well. This is to anticipate any

Case Study Sypnosis Title:  How to manage customers’ long waiting time at restaurants 1.        Introduction This report will address a service delivery issue within Singapore’s Food and Beverage (F&B) industry. The team will explore the usage of a training framework to further enhance the service standards of employees.  a.        Workplace Context Singapore is ranked as the top Asia country with the greatest developed food markets (Enterprisecanadanetwork, n.d). According to the Singapore Statistics Household Expenditure Survey, average monthly per capita food expenditure is $220, due to the high disposable income (Department of Statistics Singapore, 2014).  With the convenience and availability of food selection, household expenditure of eating out rose in a monthly average from $470 in 2003 to $760 in 2013. Zooming into the expenditure on food services in restaurants, the number of cafes and pubs have also increased from 22 percent in 2003 to 27 percent in 2013 (Stat