Caro Space

Through the CPD II journey, I have attained better presentation and writing skills. Opportunities were given in class to express ourselves and step out of our comfort zone. Communication skills were improved through working with a new group of peers and interacting with people of a different personality in the class.  Furthermore, Critical thinking skills were obtained through the questions and answers session after each of our presentations. The mock presentation also helped to build my confidence level and to be a natural speaker in front of the class. I can eventually further improve my communication skills by being more engaging during my presentations. This can be practiced by asking relevant questions that are presented, as well as communicating with the audience using good eye contact.  My showcase reflection will be about Group 1 - GoldHeart, consisting of Sandy, Amanda, Charis, and Eunice.  GoldHeart did well in giving the audience an in-depth o...

I have completed both "Handle Face-to-Face Interview" as well as " Present Effectively" modules on Skills on Wheels with a close to perfect score. It is important to know how to handle face-to-face interviews in this competitive and robust industry.  In addition, to be in line with my first blog post about how I would like to improve on my writing and presentation skills, I have chosen "Present Effectively" to end off my CPD II Journey. Module 1: Handle Face-to-Face Interview The module on Handle Face-to-Face Interview has equipped me with the skills to prepare for a formal interview with my IWSP company.  Before attending CPD and skills on wheels portal, I always believe that having research on the company and job scope is enough to prepare for the interview session. However, after going through the iSimulation programme, I have picked up specific theories on why is it also important to research on the industry as well. This is to anticipate any ...

Case Study Sypnosis Title:  How to manage customers’ long waiting time at restaurants 1.        Introduction This report will address a service delivery issue within Singapore’s Food and Beverage (F&B) industry. The team will explore the usage of a training framework to further enhance the service standards of employees.  a.        Workplace Context Singapore is ranked as the top Asia country with the greatest developed food markets (Enterprisecanadanetwork, n.d). According to the Singapore Statistics Household Expenditure Survey, average monthly per capita food expenditure is $220, due to the high disposable income (Department of Statistics Singapore, 2014).  With the convenience and availability of food selection, household expenditure of eating out rose in a monthly average from $470 in 2003 to $760 in 2013. Zooming into the expenditure on food services in restaurants, the number of cafes and pu...

Title: How to manage customer’s long waiting times at restaurants Introduction This report will address a service delivery issue within Singapore’s Food and Beverage (F&B) industry. The team will explore the methods of how the restaurant staff can further manage the guests’ needs and expectations during peak meal periods. Workplace Context Singapore is ranked as the top Asia country with the greatest developed food markets. According to the Singapore Statistics Household Expenditure Survey, average monthly per capita food expenditure in Singapore is $220, due to the high disposable income (Department of Statistics Singapore, 2014).  With the tendency for a household to dine-out due to the convenience of food selection and availability, household expenditure of eating out rose from $470 in 2003 to $760 in 2013. Zooming into the expenditure on food services in restaurants, the number of cafes and pubs have also increased from 22 percent in 2003 to 27 percent in ...

Dear Mrs. Rebekah Traumann, Greetings from MSS Hotel! Thank you for writing to us regarding your unfortunate encounter in MSS Hotel. We value all guests that write into us as we strive to improve ourselves to provide better guest experiences. Providing excellent service to our guests is always our priority. We would like to take this opportunity to apologize for the inconvenience caused during your stay with us. We understand that you must have been displeased by our services. Regarding your request for a refund on your breakfast, we will work closely with Agoda to ensure a smooth and fuss-free refunding process. In addition, periodical maintenance will be carried out to ensure the minimization of technical issues. Lastly, communications were made to all our employees that the guest's request are the greatest importance in their job scope. On behalf of MSS Hotel, we would like to express our sincere apology, and we look forward to serving you more efficiently in the future....

This incident that I will be sharing occurred 2 years ago, whilst I was working as an Operation Zupervisor (their way of calling a supervisor in that particular company). Due to confidentiality, I will address the crew member involved as Roy in this post. At that point in time, I was still an intern in that company, serving my internship. We were rotated around different establishment to carry out role-play activities. However, as we were just newly opened, not many of the full-time staff members were well trained in many areas. Roy came in a little later as a full-timer of the company. Knowing that I am well trained in Fire Station, my team leader trusted my capability and attached Roy to me for on-the-job training. I have no other choice but to go ahead with the arrangement and taught him every single thing that I could in details. I could sense that he is being unhappy and unwilling to learn through all his verbal and nonverbal cues. As I am much younger with not m...

To: Brad Blackstone From: Lam Li Yan Carolyn Date:21st January 2019 Subject: Formal Introduction Email Dear Brad, I am Carolyn, a second-year undergraduate of Singapore Institution of Technology (SIT), pursuing a degree in bachelor of the hospitality business. The purpose of this email today is to formally introduce myself. Prior to my degree studies in SIT, I graduated from Temasek Polytechnic (TP) with a diploma in leisure and resorts management. As my diploma suggests, I have a great interest in the tourism and attractions industry since young. I enjoy visiting places of interests and museums. One of my favorite attractions is Disneyland; The happiest place on earth. What makes Disneyland outstanding is their detailed services and friendliness provided by the staff members and characters, not forgetting the efforts put in by the company to provide the magical "Disney" touch. During my time in TP, I joined KidZania Singapore (KZSG) as my internship company during...

Hi Everyone,  I am Carolyn from Hospitality Business. This blog will be used as a platform to communicate with my peers and to share insightful stories and experience about my viewpoints. This platform also serves as a refreshment course of what I will be learning through the journey of CPD II.  May we have an exciting learning journey ahead, and do feel free to leave any comments below!  Signing off,  Carolyn